Director of Implementation
Remote
Full Time
Senior Manager/Supervisor
Title: Director of Implementation
Location: e123 is a Work From Anywhere company based in southern California with an entirely remote workforce from all over the US. This role can be based anywhere in the US.
Why join e123?
e123 helps businesses manage the complex world of insurance. We started in Insurtech, and we drive over $1B in annual premium billings through a network of nearly 365,000 agents. Our goal is to create a single, easy to use platform for businesses to distribute and market insurance and benefits products at all levels.
Our Mission
We’re on a mission to fix a broken system, making it easier and more reliable for millions of people to protect themselves against the unexpected by enabling businesses to better manage insurance distribution. At e123, we are a powerful, widely-used core product in a premier position central to our industry and a team with deep expertise in Insurance distribution networks.
Job Description
The Director of Implementation will manage the end-to-end implementation lifecycle and is here to take our implementation team, tools and processes to the next level as we scale our enterprise and SMB implementations. The Director of Implementation will help elevate our highly professional approach with a goal of creating positive industry word-of-mouth about our best-in-class implementations.
The Director of Implementation will lead and expand the implementation team while developing tools and processes to enhance efficiency. They will oversee client workflow assessments, gather business requirements, design configurations, and ensure successful implementations through standardized yet flexible approaches tailored to various products and client types.
We are a small, collaborative, hard-working but easy-going team within a well-established, profitable, and stable organization. We want you to thrive, and we welcome professionals from all walks of life, firmly believing that diversity of people and ideas results in better outcomes! That said, due to industry regulations, we require team members to be US-based.
Your responsibilities:
Location: e123 is a Work From Anywhere company based in southern California with an entirely remote workforce from all over the US. This role can be based anywhere in the US.
Why join e123?
e123 helps businesses manage the complex world of insurance. We started in Insurtech, and we drive over $1B in annual premium billings through a network of nearly 365,000 agents. Our goal is to create a single, easy to use platform for businesses to distribute and market insurance and benefits products at all levels.
Our Mission
We’re on a mission to fix a broken system, making it easier and more reliable for millions of people to protect themselves against the unexpected by enabling businesses to better manage insurance distribution. At e123, we are a powerful, widely-used core product in a premier position central to our industry and a team with deep expertise in Insurance distribution networks.
Job Description
The Director of Implementation will manage the end-to-end implementation lifecycle and is here to take our implementation team, tools and processes to the next level as we scale our enterprise and SMB implementations. The Director of Implementation will help elevate our highly professional approach with a goal of creating positive industry word-of-mouth about our best-in-class implementations.
The Director of Implementation will lead and expand the implementation team while developing tools and processes to enhance efficiency. They will oversee client workflow assessments, gather business requirements, design configurations, and ensure successful implementations through standardized yet flexible approaches tailored to various products and client types.
We are a small, collaborative, hard-working but easy-going team within a well-established, profitable, and stable organization. We want you to thrive, and we welcome professionals from all walks of life, firmly believing that diversity of people and ideas results in better outcomes! That said, due to industry regulations, we require team members to be US-based.
Your responsibilities:
- Redesign our implementation processes / project deployment methodology leveraging best practice industry approaches for SaaS healthcare information applications.
- Implement best practice tools as part of these processes, or identify needs for, and then design, tools fit for our implementations.
- Manage and organize an implementation team and resources for success. Help more clearly define team roles and responsibilities, and identify resource gaps and needs. Manage a growing team over time. Ensure that each member of the project team understands the project layout and lifecycle and benchmarks for success.
- Develop project strategy and tactical plans for the deployment of e123 solutions for all new clients.
- Utilize team members, design, project management tracking and deployment methodologies to execute on these projects.
- Work very closely and highly collaboratively with other departments including Sales, Project Management, Product / Product Delivery, Technology and the Executive team.
- Ensure that roadblocks or issues are rapidly assessed, communicated and dealt with in an effective manner.
- Constantly re-assess and refine approaches to drive a highly optimized process capable of flexing with changing business needs.
- Implement, manage, own and report on implementation-related KPIs.
- Serve as a point of escalation internally and with clients related to concerns or issues.
- Support the Sales Team in their sales process as it relates to implementation discussion, requirements, timelines and the like.
- Highly experienced (7+ years) with healthcare information application implementations, initially as an analyst / team member, and ultimately as a Manager or Director, including with experience managing direct reports (at least 3 of the 7+ years).
- Brings a best practice playbook for SaaS implementations, but experienced in flexing playbooks to unique situations. Can draw on professional network to fill knowledge gaps unique to our situation. Can also draw upon experience, successes, failures and lessons learned with similar clients and business requirements.
- Ability to resource plan to match skills, forecast needs, and recruit solution deployment personnel.
- Technically adept. Able to quickly understand and become proficient at a working skill level for the technology stack tools requirement for use during an implementation.
- Highly analytical, solution-oriented problem-solver. Loves challenges.
- Thrives on executing with excellence. Strives for high quality, timely implementations.
- Brings positive energy, enthusiasm and leadership to the job. Excited to take the reins of an emerging implementation department and meld it into a well-oiled machine poised for accelerated growth.
- Comfortable working in cross-functional environments and coordinating with other teams. Highly accountable.
- Also comfortable working in, and even thriving in, a fast moving, entrepreneurial, scrappy environment with a “we’ll find a way to get it done” positive mentality.
- Strong communicator, highly organized.
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